The date of the purchase and order number from the confirmation e-mail.You will need to provide the following information: If you made your purchase via a different Kaspersky partner, contact them directly.In case you purchased the code via the Kaspersky website or My Kaspersky, contact Kaspersky Customer Service by choosing the topic and filling out the form.If you still cannot locate the message with an activation code or if you have entered a wrong e-mail address, contact us or our retail partners. If you did not receive the message, check your Spam or Junk email folders in case it was moved automatically there by mistake. Normally, the e-mail message with the activation code for Kaspersky Internet Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, and Kaspersky Total Security is delivered within an hour. You don't need an activation code for Kaspersky Basic, Standard, Plus, Premium.
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